To whom it may concern, a. I look forward to your reply and a resolution to my problem. b. I will wait until Apr 30 before I contact a consumer protection agency or get other help. c. Please contact me by phone at 09838506xx. d. On Apr 1, I bought an electric rice cooker at your store on Van Kiep St. e. Unfortunately, your product has not performed well so far. My rice always smells burnt. f. To resolve the problem, I would like an exchange of a new cooker. I have enclosed the copies of my receipt. Sincerely, CYAH